Banking remains one of the world’s most regulated industries and amidst the increasing stringency of regulation over the conduct of banking business, public opinion and consumer’s distrust and dissatisfaction have heightened. In spite of the negativities that threaten the industry, banking continues to be the fulcrum upon which modern economies revolve. However, these challenges have resulted to deep and increasing negative pressures on profitability, growth and asset quality and yet regulators are unflinching in their demand for more capital buffers to strengthen bank’s capital position.
This era calls for strategic and innovative ways of handling the hard and soft wares in the industry. Management requires better and new ways of creating a more liquid and profitable balance sheet. The staff requires strategic handling for enhanced productivity and most importantly, the customer concern. Research continues to indicate that customers are extremely sophisticated; highly mobile with rapidly changing needs that anecdote indicates that banks struggle to keep pace. The boundary-less ethos of the modern customers require that banks develop and deliver products across integrated channels seamlessly with utmost simplicity. In particular, the customer is impatient and so banks must wrap services around the customers that not only meet its current needs but also anticipate needs of the customers.
The objectives of banks are to arrest the attention of the customers by value addition to them, provide banking services and such other related services across common channels that will continue to enthuse the customers and keep the bank always in the personal space of the customer for easy recall and reminder as a means of relationship quality development and consolidation. In meeting the expectations of stakeholders, banks must stay tuned to and ahead of the customers, seek to create, and innovate to leverage their balance sheet for growth. Our job is to navigate with you through this familiar but challenging terrain, and through collaboration, evolve bespoke methods and processes that would uniquely optimize your organizational strengths to deliver value to the customers through innovative and out of the box initiatives.